Members
Code of Conduct

Code of Conduct for Sincere Farewells Members

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Effective Date: January 19th, 2025

 

At Sincere Farewells, we are committed to maintaining a respectful, safe, and positive environment for all users who visit and interact with our website and social media. By becoming a member or using our services, you agree to abide by this Code of Conduct. This policy outlines the behavior and actions we expect from our members to ensure that our community remains a welcoming space for everyone. Be sure to view the "Members Terms of Use" details as well.

 

1. Respectful and Dignified Behavior

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• Treat others with kindness and respect: Whether interacting with other members or communicating with our team, always maintain a tone of respect, courtesy, and understanding.

• Zero tolerance for discrimination: Discrimination based on race, gender, religion, nationality, disability, sexual orientation, or any other characteristic is strictly prohibited.

• Sensitive topics: Given the nature of our products (caskets and urns), we understand that members may be experiencing grief or loss. Please be especially considerate of others’ emotional states when engaging with them.

 

2. Use of the Website and Services

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• Personal Use Only: Our website is intended for personal use only. Members must not use the site for any unauthorized or illegal purposes, including commercial solicitation, spamming, or other forms of solicitation.

• Accuracy of Information: Members must provide accurate and truthful information when creating accounts, placing orders, or engaging with any part of the website. Misrepresentation or fraudulent activity is strictly prohibited.

• Appropriate Content: Do not upload, post, or share content that is illegal, harmful, offensive, defamatory, or otherwise inappropriate. This includes, but is not limited to, explicit or violent material, threats, and harassment.

 

3. Privacy and Security

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• Respect others’ privacy: Do not share personal information of other users without their consent. This includes sensitive data such as email addresses, phone numbers, or personal details shared during interactions.

• Data security: Protect your own login credentials and personal information. Do not share your account details with others or engage in activities that could compromise the security of your account.

• Avoiding malicious activity: Do not attempt to interfere with the proper functioning of the website or access any restricted areas without authorization.

 

4. Prohibited Activities

 

The following activities are strictly prohibited:

• Harassment or abuse: Bullying, threatening, or otherwise harmful conduct toward other members, customers, or employees will not be tolerated.

• Impersonation: Do not impersonate others, including members, our staff, or any other individual, with the intent to mislead or confuse.

• Infringement of intellectual property: Respect intellectual property rights. Do not upload, share, or distribute copyrighted material unless you have permission to do so.

• Spamming and solicitation: The use of the website for unsolicited commercial messages or advertising is prohibited. Do not use our platform to promote products, services, or any other business activity without prior approval.

 

5. Order and Transaction Conduct

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• Honoring commitments: Once an order is placed, members are expected to fulfill the financial obligations associated with the order. Failure to do so may result in penalties, including but not limited to cancellation of the order and loss of membership privileges.

• Respectful communication with customer service: If you have any issues or concerns about your order or experience, please communicate with our customer service team in a respectful and professional manner. We are here to help and will work to resolve your concerns promptly.

 

6. Consequences for Violating the Code of Conduct

 

Violations of this Code of Conduct may result in the following consequences, depending on the severity of the violation:

• Warning: A written warning may be issued for minor infractions, providing the member an opportunity to correct their behavior.

• Temporary Suspension: If the behavior persists or if the violation is more serious, a temporary suspension of membership or access to certain features of the website may be enacted.

• Permanent Ban: For severe or repeated violations, a permanent ban from the website and its services may be enforced. In the event of a permanent ban, the user will forfeit any outstanding balances and access to their account.

 

7. Reporting Violations

 

If you encounter a violation of this Code of Conduct or witness inappropriate behavior, we encourage you to report it to our team. You can contact us at Contact@SincereFarewells.com with the subject line “Code of Conduct Violation.” We will review the matter and take appropriate action.

 

8. Changes to the Code of Conduct

 

Sincere Farewells reserves the right to modify or update this Code of Conduct at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. We encourage you to review this document periodically to stay informed about our community guidelines.